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Frequently Asked Questions

Provides answers to a list of typical questions that users might ask

Q: Is delivery free?

A: We offer free shipping for all US orders! For all other regions, shipping is calculated at a flat rate of $10 per order.

Q: Can I cancel my order after placing it?

A: Orders that have not yet been shipped can be cancelled by emailing us stevien@clytte.com.hk. Please be aware that due to time zone differences, we cannot guarantee that your cancellation request will be processed before dispatch. Once an order has been shipped, it cannot be cancelled.

Q: Why is my WiFi connection unstable or slow?

A: Most of our devices support dual-band 2.4GHz and 5GHz WiFi. If your connection is weak or unstable, try switching to the other band or restarting your router. If the problem continues, please reach out to our support team for further assistance.

Q: Will my warranty still be valid if I install Linux or open my PC to upgrade memory or storage?

A: Yes, your warranty remains valid. However, if any damage occurs as a result of the modification — such as physical damage or component failure — the warranty will be voided for that specific issue.

Q: How long does it take to dispatch my order?

A: We typically take one business day to prepare and dispatch your order after it has been placed.

Q: Why is the fan on my mini PC louder than before?

A: Unusual fan noise may be caused by dust buildup, foreign objects, or loose flat cables inside the device. We recommend periodically cleaning the interior of your mini PC to prevent blockages in the air vents, which can lead to overheating and performance issues.